Refund/Privacy Policy

Product Refunds

We stand behind all our prod­ucts, and rep­re­sent them as hon­est­ly as pos­si­ble. If you are dis­sat­is­fied with your pur­chase at vanillery.com for any rea­son, we ask that you let us know with­in 30 days of your pur­chase, and pro­vide the rea­son for your dis­sat­is­fac­tion. We will make it right, either through replac­ing the prod­uct or pro­vid­ing you with a refund of the pur­chase price. Shipping costs will not be refund­ed.

Please con­tact us prompt­ly in case there is any kind of prob­lem with the prod­uct you pur­chased here.

Privacy Policy

You won’t find a legal state­ment writ­ten by a lawyer here, but it is our pol­i­cy to respect your pri­va­cy and nev­er share any user data with any oth­er par­ty. We do not main­tain a mail­ing list, and your con­tact infor­ma­tion will only be used to con­tact you about an order you have placed or to answer your ques­tions or com­ments. You will not receive unso­licit­ed com­mu­ni­ca­tions from us.

Who Are We

Our com­pa­ny is 7th Veil, LLC d/b/a The Vanillery of Kauai, locat­ed on the island of Kauai in Hawaii, USA. We can be reached by email at [email protected]

Personal Data We Collect

We col­lect only the min­i­mum infor­ma­tion need­ed to com­plete your pur­chase and ful­fill your order. This includes your name, con­tact info and billing and/or ship­ping address. This data is kept only for the pur­pose of our busi­ness records and it is not shared with, sold to, or acces­si­ble by any third par­ty.

Site use data and ana­lyt­ics are anonymized and are only used for our own site traf­fic analy­sis and mar­ket­ing research.

Managing Your Personal Data

You have the right to have your per­sona data removed from our sys­tem at any time. Please let ups know by email and we will delete your account and the data saved with it.

Comments and Other User Contributions

Like most web­sites, we allow users to com­ment and sub­mit tes­ti­mo­ni­als. These sub­mis­sions become our prop­er­ty, but we will not use your name or words in a con­text out­side of this web­site, vanillery.com, with­out your express writ­ten per­mis­sion.

Use of Cookies

if you leave a com­ment on our site you may opt-in to sav­ing your name, email address and web­site in cook­ies. These are for your con­ve­nience so that you do not have to fill in your details again when you leave anoth­er com­ment. These cook­ies will last for one year.

If you have an account and you log in to this site, we will set a tem­po­rary cook­ie to deter­mine if your brows­er accepts cook­ies. This cook­ie con­tains no per­son­al data and is dis­card­ed when you close your brows­er.

When you log in, we will also set up sev­er­al cook­ies to save your login infor­ma­tion and your screen dis­play choic­es. Login cook­ies last for two days, and screen options cook­ies last for a year. If you select “Remember Me”, your login will per­sist for two weeks. If you log out of your account, the login cook­ies will be removed.